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Refund appears on a different payment

Business outcomeViolatedHandlingOpenInvestigationDiagnosis supported

Expected

$45.00 refunded on the referenced payment

Actual

$0.00 on the referenced payment · $45.00 on other payment(s) since the request
Approved refund is issued correctly · records read Oct 30, 2026, 14:38 UTCDue Oct 30, 2026, 14:37 UTC (business clock)

Evidence limits: This verdict uses the retained business records. It does not establish how the agent executed the request.

Investigation finding

Sandbox diagnosis supported · historical cause unverified

The agent refunded a different payment of the same customer because it resolves identity through an ambiguous identifier (such as the email address) instead of the order id quoted in the ticket.

Autonomous investigation complete6 completed experiments · 3 competing explanations considered

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