Outcomes
Compare what was expected with what the records show.
| Workflow / outcome | Expected → Actual | Business status | Handling / finding | Checked |
|---|---|---|---|---|
| Required cancellation conditions are satisfied Approved cancellation is fully executed Record IDsTicket tkt_mvv2ng8x61fgxipfSource ord_mvv2ng7p5y8ppva2 |
| Verified | No incident Not investigated | Demo time · Oct 30, 14:38 UTC |
| Required cancellation conditions are satisfied Approved cancellation is fully executed Record IDsTicket tkt_mvv2nfui5s1rvec8Source ord_mvv2nft95pilj92e |
| Verified | No incident Not investigated | Demo time · Oct 30, 14:38 UTC |
| Required cancellation conditions are satisfied Approved cancellation is fully executed Record IDsTicket tkt_mvv2nfg35j9jgzadSource ord_mvv2nfet5gdq80xm |
| Verified | No incident Not investigated | Demo time · Oct 30, 14:38 UTC |
| Required cancellation conditions are satisfied Approved cancellation is fully executed Record IDsTicket tkt_mvv2nf1k5atn3o3zSource ord_mvv2nf01577lxmrd |
| Verified | No incident Not investigated | Demo time · Oct 30, 14:38 UTC |
| Refund is awaiting completion Approved refund is issued correctly Record IDsTicket tkt_mvv2neqm52n5a1b6Source ord_mvv2nepr50s3jwya |
| Pending | No incident Not investigated | Demo time · Oct 30, 14:38 UTC |
| Refund evidence needs review Approved refund is issued correctly Record IDsTicket tkt_mvv2neek4ub7m582 |
| Needs review | No incident Not investigated | Demo time · Oct 30, 14:38 UTC |
| Refund appears on a different payment Approved refund is issued correctly Record IDsTicket tkt_mvv2nb3p34qkh0snIncident inc_mvv2nbjz3bjsy83mSource ord_mvv2nb29301zuqna |
| Violated | Unassigned Diagnosis supported | Demo time · Oct 30, 14:38 UTC |
| Refund is $90.00 short Approved refund is issued correctly Record IDsTicket tkt_mvv2n6k010qple5vIncident inc_mvv2n75o1bqot461Source ord_mvv2n6j6y4nqf8h |
| Violated | Unassigned Diagnosis supported | Demo time · Oct 30, 14:35 UTC |
| Refund matches the requirement Approved refund is issued correctly Record IDsTicket tkt_mvv2n681ss5hn6aSource ord_mvv2n677qvq2q2p |
| Verified | No incident Not investigated | Demo time · Oct 30, 14:32 UTC |
| Refund matches the requirement Approved refund is issued correctly Record IDsTicket tkt_mvv2n5vrkv3eugqSource ord_mvv2n5uziyui2t9 |
| Verified | No incident Not investigated | Demo time · Oct 30, 14:32 UTC |
| Refund matches the requirement Approved refund is issued correctly Record IDsTicket tkt_mvv2n5jlcblys3mSource ord_mvv2n5iqaomlc4a |
| Verified | No incident Not investigated | Demo time · Oct 30, 14:32 UTC |
| Refund matches the requirement Approved refund is issued correctly Record IDsTicket tkt_mvv2n56f41vz1bbSource ord_mvv2n55e2o7t276 |
| Verified | No incident Not investigated | Demo time · Oct 30, 14:32 UTC |
- VerifiedDemo time · Oct 30, 14:38 UTCRequired cancellation conditions are satisfied
Approved cancellation is fully executed
- Expected
- Order canceled, payment refunded, shipment stopped
- Actual
- Order canceled · $125.00 refunded · shipment canceled
No incidentView outcome →Record IDs
Tickettkt_mvv2ng8x61fgxipfSourceord_mvv2ng7p5y8ppva2 - VerifiedDemo time · Oct 30, 14:38 UTCRequired cancellation conditions are satisfied
Approved cancellation is fully executed
- Expected
- Order canceled, payment refunded, shipment stopped
- Actual
- Order canceled · $78.00 refunded · shipment canceled
No incidentView outcome →Record IDs
Tickettkt_mvv2nfui5s1rvec8Sourceord_mvv2nft95pilj92e - VerifiedDemo time · Oct 30, 14:38 UTCRequired cancellation conditions are satisfied
Approved cancellation is fully executed
- Expected
- Order canceled, payment refunded, shipment stopped
- Actual
- Order canceled · $56.00 refunded · shipment canceled
No incidentView outcome →Record IDs
Tickettkt_mvv2nfg35j9jgzadSourceord_mvv2nfet5gdq80xm - VerifiedDemo time · Oct 30, 14:38 UTCRequired cancellation conditions are satisfied
Approved cancellation is fully executed
- Expected
- Order canceled, payment refunded, shipment stopped
- Actual
- Order canceled · $32.00 refunded · shipment canceled
No incidentView outcome →Record IDs
Tickettkt_mvv2nf1k5atn3o3zSourceord_mvv2nf01577lxmrd - PendingDemo time · Oct 30, 14:38 UTCRefund is awaiting completion
Approved refund is issued correctly
- Expected
- $31.00 refunded on the referenced payment
- Actual
- $0.00 succeeded
No incidentView outcome →Record IDs
Tickettkt_mvv2neqm52n5a1b6Sourceord_mvv2nepr50s3jwya - Needs reviewDemo time · Oct 30, 14:38 UTCRefund evidence needs review
Approved refund is issued correctly
- Expected
- Establish which payment this refund request refers to
- Actual
- Payment could not be correlated
No incidentView outcome →Record IDs
Tickettkt_mvv2neek4ub7m582 - ViolatedDemo time · Oct 30, 14:38 UTCRefund appears on a different payment
Approved refund is issued correctly
- Expected
- $45.00 refunded on the referenced payment
- Actual
- $0.00 on the referenced payment · $45.00 on other payment(s) since the request
UnassignedView outcome →Record IDs
Tickettkt_mvv2nb3p34qkh0snIncidentinc_mvv2nbjz3bjsy83mSourceord_mvv2nb29301zuqna - ViolatedDemo time · Oct 30, 14:35 UTCRefund is $90.00 short
Approved refund is issued correctly
- Expected
- $100.00 refunded on the referenced payment
- Actual
- $10.00 succeeded
UnassignedView outcome →Record IDs
Tickettkt_mvv2n6k010qple5vIncidentinc_mvv2n75o1bqot461Sourceord_mvv2n6j6y4nqf8h - VerifiedDemo time · Oct 30, 14:32 UTCRefund matches the requirement
Approved refund is issued correctly
- Expected
- $99.00 refunded on the referenced payment
- Actual
- $99.00 succeeded
No incidentView outcome →Record IDs
Tickettkt_mvv2n681ss5hn6aSourceord_mvv2n677qvq2q2p - VerifiedDemo time · Oct 30, 14:32 UTCRefund matches the requirement
Approved refund is issued correctly
- Expected
- $64.00 refunded on the referenced payment
- Actual
- $64.00 succeeded
No incidentView outcome →Record IDs
Tickettkt_mvv2n5vrkv3eugqSourceord_mvv2n5uziyui2t9 - VerifiedDemo time · Oct 30, 14:32 UTCRefund matches the requirement
Approved refund is issued correctly
- Expected
- $42.50 refunded on the referenced payment
- Actual
- $42.50 succeeded
No incidentView outcome →Record IDs
Tickettkt_mvv2n5jlcblys3mSourceord_mvv2n5iqaomlc4a - VerifiedDemo time · Oct 30, 14:32 UTCRefund matches the requirement
Approved refund is issued correctly
- Expected
- $18.50 refunded on the referenced payment
- Actual
- $18.50 succeeded
No incidentView outcome →Record IDs
Tickettkt_mvv2n56f41vz1bbSourceord_mvv2n55e2o7t276