Outcomes

Compare what was expected with what the records show.

Failures needing handling, evidence gaps, and pending outcomes past their recorded deadline. Closed and snoozed handling remains in All outcomes.

Workflow / outcome	Expected → Actual	Business status	Handling / finding	Checked
Refund is awaiting completion Approved refund is issued correctly Record IDs Ticket `tkt_mvv2neqm52n5a1b6` Source `ord_mvv2nepr50s3jwya`	Expected $31.00 refunded on the referenced payment Actual $0.00 succeeded	Pending	No incident Not investigated	Demo time · Oct 30, 14:38 UTC
Refund evidence needs review Approved refund is issued correctly Record IDs Ticket `tkt_mvv2neek4ub7m582`	Expected Establish which payment this refund request refers to Actual Payment could not be correlated	Needs review	No incident Not investigated	Demo time · Oct 30, 14:38 UTC
Refund appears on a different payment Approved refund is issued correctly Record IDs Ticket `tkt_mvv2nb3p34qkh0sn` Incident `inc_mvv2nbjz3bjsy83m` Source `ord_mvv2nb29301zuqna`	Expected $45.00 refunded on the referenced payment Actual $0.00 on the referenced payment · $45.00 on other payment(s) since the request	Violated	Unassigned Diagnosis supported	Demo time · Oct 30, 14:38 UTC
Refund is $90.00 short Approved refund is issued correctly Record IDs Ticket `tkt_mvv2n6k010qple5v` Incident `inc_mvv2n75o1bqot461` Source `ord_mvv2n6j6y4nqf8h`	Expected $100.00 refunded on the referenced payment Actual $10.00 succeeded	Violated	Unassigned Diagnosis supported	Demo time · Oct 30, 14:35 UTC

Showing 1–4 of 4 · Full messages and record links are in each outcome.